Company Information:
Other Image
Bd Adolphe Max 143, 1000 Brussels, Belgium
VAT: BE 1028124576
Email: mail@erosly.eu
Phone: +32 480 20 68 96
1. Right of Withdrawal (14 Days)
Under the EU Consumer Rights Directive, customers have the right to withdraw from their purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which the customer receives the goods.
To exercise the withdrawal right, the customer must contact us at: mail@erosly.eu
2. Return Shipping Costs (Paid by Customer)
If the customer decides to return an item, the return shipping cost is paid by the customer.
We do not provide free-return labels unless otherwise stated.
This information is clearly provided before checkout, in compliance with EU law.
3. Condition of Returned Products
Returned items must be:
- Unused
- Unopened (for hygiene items)
- In original packaging
- Without damage
Products that do not meet these conditions may be refused or refunded partially.
4. Exceptions
For hygiene and intimate products (e.g., lingerie, sex-related items, cosmetics), the right of withdrawal does not apply if the product has been opened or used.
This is allowed under Article 16 of the EU Consumer Rights Directive.
5. Refunds
Once we receive and inspect the returned item, we will process the refund within 14 days.
Shipping fees paid at checkout are not refunded, as the delivery service was completed.
6. Failed Delivery / Unclaimed Parcels
- If a parcel is returned to us due to:
- Wrong or incomplete address
- Customer not being available
- Parcel not being picked up
- Refusal to pay customs/import fees
- The customer not providing required delivery information
→ Both the outgoing shipping cost and the return shipping cost will be deducted from the refund.
This is fully compliant with EU regulations as costs arise due to customer responsibility.
7. Damaged or Incorrect Items
If the product arrives damaged or incorrect, Other Image will cover all shipping costs, including return shipping.
Customers must notify us within 48 hours with photos.